Nur Bainatun Nisa, Dafa Ikhwanu Shafa, Muhammad Yusuf Azmi, and Armayanti Akhiriyah Parinduri. “A Discrete-Event and Monte Carlo-Based Simulation Model for Multi-Server Call Center Queueing Systems”. JITCoS : Journal of Information Technology and Computer System 1, no. 2 (December 31, 2025): 46–54. Accessed December 6, 2025. https://jitcos.com/index.php/jitcos/article/view/35.