NUR BAINATUN NISA; DAFA IKHWANU SHAFA; MUHAMMAD YUSUF AZMI; PARINDURI, Armayanti Akhiriyah. A Discrete-Event and Monte Carlo-Based Simulation Model for Multi-Server Call Center Queueing Systems. JITCoS : Journal of Information Technology and Computer System, [S. l.], v. 1, n. 2, p. 46–54, 2025. DOI: 10.65230/jitcos.v1i2.35. Disponível em: https://jitcos.com/index.php/jitcos/article/view/35. Acesso em: 6 dec. 2025.