Nur Bainatun Nisa, Dafa Ikhwanu Shafa, Muhammad Yusuf Azmi, & Parinduri, A. A. (2025). A Discrete-Event and Monte Carlo-Based Simulation Model for Multi-Server Call Center Queueing Systems. JITCoS : Journal of Information Technology and Computer System, 1(2), 46-54. https://doi.org/10.65230/jitcos.v1i2.35